Through it all, Marketplace is here for you. Some have received refunds, StubHub said, "in jurisdictions where they are required. StubHub owed him $111.36. Community Rules apply to all content you upload or otherwise submit to this site. Otherwise you will receive a voucher for 120% of your purchase price. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. Birmingham, Alabama 35203 As if the cancellation of sporting events and concerts wasn't enough. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. By attending the event, you assume all risk of exposure to COVID-19. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. 2023 Minnesota Public Radio. Lets pick a winner in every mens college basketball conference tournament. On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. Sucker punch in OVC tournament leads to 3 ejections. August 20, 2020 / 6:06 PM Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. That means all of those remaining or yet-to-be-played games hang in limbo. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Event Cancellation Protection . Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now, Cassidy told Axios.com. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. StubHub notes it was the first to offer the 120% credit for canceled purchases. But people want their cash back now. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. "In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant. StubHub updated their policy today. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. 2023 Advance Local Media LLC. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. If you sell they will reduce or waive the sellers fee. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. StubHub was pressing hard to get money. We certainly hope they do. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. 2023 www.jsonline.com. Stay home if you are sick and advise others to do the same. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Prefer a cash refund instead? And StubHubs award-winning customer service is on standby to help with any issues or concerns. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Its no longer giving refunds, just coupons. Tel: 601.427.4050 StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Viagogo refused to refund her . Prefer a cash refund instead? I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Stubhub does not have the money for refunds and recently admitted so in court. 2. We will process the refund to your original payment method within 5 days. Thats simple contract law, he explained. StubHub updated their policy today. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. Kimmel says its not as hard as you might think. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. If they are successful, the defendant pays the legal fees. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Viagogo, a tickets marketplace, bought StubHub in February 2020. Gambling problem? If you've purchased tickets, you'll . Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. It doesn't look like the case has officially seen the courts yet. [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Open the SeatGeek app. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. Select the ticket group you'd like to sell. Powered and implemented by FactSet. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. They're trying to claw that back. Now, StubHub customers cant even get their money back, after a change in company policy amid the coronavirus pandemic. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors.