The Group undertook our first climate scenario analysis in 2019 in line with the recommendations of the TCFD. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. Risk management is systematic, structured and timely. Therefore, job security is absolutely paramount, and pilots cherish their job security. They are: Our success as a business and our approach to corporate citizenship starts with the custodians of our brand - our people. TheQantas Group Business Practices Document (PDF)provides an overview of our beliefs, values and business practices and highlights the standards to be upheld by all employees. Tino La Spina will move to the role of Chief Executive Officer of Qantas International on 1 October 2019, with Vanessa Hudson formally commencing as the Groups new Chief Financial Officer on the same date. Lesley has extensive senior executive experience in the airline industry in customer, brand, marketing, operations, digital and new ventures. To find out more about our safety strategy and performance, see page 16 of the Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. Rob Marcolina joined Qantas in October 2012 as Executive Manager Strategy and has expanded his role over the past few years to now having responsibility for driving the overall strategy of the Qantas Group, leading the group wide transformation program and day-to-day responsibility for Qantas IT systems, and their ongoing efficiency and effectiveness. Secure Your Legacy. Qantas Group returns to profit with record first half result. He is a member of the ACC General Counsel Advisory Board, and ACC Australias GC100 and Advocacy Network. He started this role in March 2015. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, majority-owned by Singapore company Westbrook Investments (51 per cent . The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. But in the aviation chaos of the past few months amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff employees have told us about their fears that the stellar reputation of the airline they love could be undermined. Tax risk management is governed by both the Qantas Group Risk Management Policy and the Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Risk management is based on the best available information. Legal Matter Policy; 8. Our approach Responsible lending Our credit policies incorporate consideration of ESG risk, regulatory requirements and voluntary commitments. %PDF-1.6
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Financial Risk Management Policy Loss Prevention Procedure 2. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. As a matter of fact, only particular people are gifted with a talent for writing. He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. Every employee and contractor is aware of risks to the business and their responsibility to manage those risks, and we encourage employees to highlight actual or potential concerns. Risk management explicitly addresses uncertainty. To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. _^)%Ngx:(uC$[[$[[$[[$[[$[[$[[d"Ssmf_:'c[tlWzgpf J
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The Group Policies apply to Qantas Group entities and employees in line with the Group's Corporate Governance . Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Book and Service View policies and guidelines Fares and Ticketing View policies and guidelines Changes, Reissues and Refunds View policies and guidelines Ticket Taxes, Fees and Charges View policies and guidelines Specific Needs View policies and guidelines Prior to joining Qantas, Rob was a Partner with Bain & Company in Los Angeles and Sydney working across multiple industries, with an emphasis on media, technology and telecom businesses. Over 2016/2017 Qantas exceeded performance in sustainability benchmarking indices, from the last to first tier on the Macquarie Environment Social Governance (ESG) ratings, achieving CDP A List and CDP Supplier Climate Change A List and rated at a Leading level by the Australian Council of Superannuation Investors (ACSI). "For pilots, job security is everything," he said. Qantas has mapped its supplier industries and locations to help us assess the relative risk in our supply chain. Further detail on our supply chain assurance program can be found in our Modern Slavery Statement. Risk management is a part of decision making. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. Tino has significant experience in the Transport industry in both Commercial and Financial roles having worked for a number of Airlines. Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing & Corporate Affairs and Group Executive for Government Relations and Corporate Affairs. Tinos current portfolio includes Group Finance, Group Procurement, Treasury, Investor Relations and Mergers and Acquisitions. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. The latest FRMS was given the thumbs up by Australia's aviation safety regulator, CASA, following a 12-month trial. COVID-19 is the biggest challenge ever faced by global aviation and its impacts will be felt for some time. Qantas responded by applying to have their existing enterprise agreement terminated and push the employees back to the bare-bones-award safety net, with significantly lower pay and benefits. Our approach to risk management starts with our first priority: the safety of our customers and people. Opens in a new window The Qantas Group adopts a proactive approach to enable identification, evaluation and effective management of the risks and opportunities that arise. Our Group beliefs frame our culture internally and our approach to corporate citizenship in the community more broadly. endobj
Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". "So, all four of those working together,side by side, pushing carts, handing out meals on one plane.". I work in a safety environment, on a heavy piece of machinery. Tino commenced his career in professional firms, including Ernst & Young, where he held Tax Accounting and Audit positions in Australia and the UK. Part of Wallace's remit will be to guide preparations for the company's "Project Sunrise," according to Qantas. In doing so, we can ensure that our business is resilient in the transition towards a low carbon economy. With a focus on continuous improvement, the Group is seeking to build on our established compliance program by investing in technological platforms that will support our management of business risks and meet the growing expectations of regulators worldwide. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF The change will be effective following the AGM on 26 October. Safety, Health, Environment and Security Committee: Antony Tyler (Chair), Alan Joyce, Belinda Hutchinson and Michael L'Estrange. To find out more about our diversity strategy and key focus areas, The costs being used for normal business operations may exceed the capital making it difficult for the company to progress. He has a broad range of commercial, operational and people leadership skills. Qantas Data Book 2017. Our anti-bribery and corruption risk assessment program is being progressively launched across our business. They feared the holes were moving closer together. To find out more about how Qantas is advancing the best of Australia, It's been prepared to take really destructive decisions in pursuit of the bottom line.". To find out more about our hedging policy and treasury risk management, see our "And then what they do is, they play one group of pilots off another group, and essentially threaten to take the flying a group of pilots is currently doing and give it to another group of pilots.". The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). If we identify material risks, we will not transact with suppliers until those risks have been resolved. He was also a key architect in the Qantas Emirates alliance that launched in 2013. The Qantas Group entered the crisis in better shape than most airlines. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. Andrew David has extensive airline experience. Bags are being loaded onto aircraft incorrectly. We provide high-quality papers covering a wide range of services. We aim to build a diverse, inclusive and resilient culture to maximise engagement and performance, and remain an employer of choice in Australia. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. Join Qantas Frequent Flyerorsubscribe to Red Email today. Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. It outsourced the work to contractors, anticipating savings of a hundred million dollars a year. 3. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. The Civil Aviation Safety Authority has endorsed multiple safety and risk management systems at Qantas, and no-one is suggesting there is currently any systemic risk. We have seen airlines like Virgin like Rex come into the market and start up from scratch and the national carrier to survive has to have adapted to it. Opens in new window, To read our CDP Climate Change disclosures, please visit the His current role includes these functions as well as shared services for safety, workforce planning and ground operations as well as Auckland based B737 operator Jetconnect. The Qantas Group encourages Disclosing Persons who have reasonable grounds to suspect a Disclosable Matter to make a disclosure via the following channels, by: Further information about how to make a disclosure, and additional Eligible Recipients is available in the Policy. Watch Four Corners' full investigation into the chaos inside Qantas tonight at 8:30 on ABC TV and ABC iview. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. Group Management Committee. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. He was Chairman of the International Air Transport Association between July 2012 and June 2013. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. strong corporate governance transparency in reporting. 2017 Annual Review. From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. Environment Policy; 6. With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. The Group's executive management team is the Group Management Committee (GMC). In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. The Qantas Group has paid all taxes that it owes and all tax compliance obligations are up to date. The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. We have established systems and processes to ensure our suppliers (or the partners we work with) prioritise safety and sustainability in the same way we do. If there is a fire, I'm required to run towards it. ". It does not dispute union estimates that numbers are down by up to 35 per cent on the levels it had before the onset of COVID-19. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. Contract Engagement, Review and Execution Policy; 4. 1 . Involuntary Deportees include persons who overstay working visas, are denied entry for visa irregularities, and criminal extraditions. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. They include the Qantas Constitution, Board committees, the Qantas Group Business Practices document, and a range of other policies. "Unfortunately, that has been usedas a threat to the pilots. All our suppliers are required to comply with Qantas' Qantas takes a proactive approach to managing risks in our supply chain. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. Learn more about our Supply Chain Assurance Program (PDF). Risk refers to the probability of an event and potential consequences, both positive and negative, to UNCG. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Join Qantas Frequent Flyerorsubscribe to Red Email today. If there is a medical emergency, I'm required to run towards it and render all help required," Matthew Allsop said. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. Olivia is also on the Board of UNICEF Australia. They've been beaten down. The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. Opens in a new window e9
VHh_>&4BRP#U"1R1n'Fhcd6b!T"8l bH,Qp/'r{HrNjGCu9w;L;:9zuYvO}b{=sYuO66q,-]j|gwN]u&w94~97>cdbo[Auv_(:3yeo];2BiQS1\.zE?ztfn~BqY^TY.I3NGm?;.EDMg]6"eO2(&,Kz\:Gb^0pTeTCy+zMo=a"}L)&4fTRE5aa=I: /zw8X4-&gl .NG_on|pINR:dN>8!Wl\lV%}m$9iC'YlyUX. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. Vancouver-based Uniglobe is also adding Canada's House of Travel to its membership. Qantas Group Management The CEO is responsible for the day-to-day management of the Qantas Group, with all powers, discretions and delegations authorised from time to time by the Board. "It was a metaphorical gun to the head," Tony Lucas said. Our sophisticated risk assessment utilises known bribery and corruption risk indicators and incorporates the Groups established risk assessment procedures to identify potential risk and, where required, to introduce adequate controls to mitigate that risk. Policies Policies Find the information you need to service your customers with ease. "I would say that the Australian domestic market is the most competitive in the world. Qantas told ABC's Four Corner that it "shows a safety management system that is working and designed to capture human error through multiple fail-safes". We're committed to reducing our emissions in line with the Paris Climate Agreement to limit warming to well below 2C above pre-industrial levels, and pursuing efforts to limit the temperature increase to 1.5C above pre-industrial levels. has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. Program management and oversight is a University-wide responsibility that calls for the active involvement of executive . He is a member of the Institute of Chartered Accountants in England and Wales. Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. Group Finance Policy; 7. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Full time permanent position based in New York, JFK. Vanessa has a Bachelor of Business and was admitted as a Member of the Institute of Chartered Accountants in 1994. We're in the process of finalising plans for a new program that will see Qantas support and engage employees in contributing to charitable causes that reflect our community strategy. Qantas recognises that airlines have a role to play in preventing human trafficking and was a key sponsor of theInternational Air Transport Associations June 2018 Annual General Meeting ResolutionOpens external sitethat denounced human trafficking. Opens in new window. The Group reported a $1.43 billion Underlying Profit Before Tax and Statutory Profit After Tax was $1.0 billion. If you don't comply with what we want, we'll find someone else that will.". The Qantas Sale Act requires the Constitution to contain specific provisions designed to reflect Qantas' position as Australias national carrier. However, a Qantas spokesperson told Simple . Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. He commenced with Qantas as Chief Operating Officer in July 2014 and on 1 March 2015 was appointed Chief Executive Officer of Qantas Domestic. Opens in a new window In FY22, the Group operated more than 220 repatriation flights for the Australian Government, bringing people home from around the world. Opens in a new window We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. Andrew began his career in IT consultancy. Its about taking actions now to ensure we can succeed and grow for the decades ahead: building value for our shareholders; creating great jobs for our people; providing world-class service for our customers; and making a positive impact on the environment and community. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. Opens in new window. Opens in new window. Oversight is maintained through the assurance activity of Qantas Group Audit & Risk, and ultimately the Audit Committee. For example, the Qantas Airline may end reducing its business international operations. Satguru Travel, based in Wembley, London, is joining Uniglobe's network alongside Istanbul's Karavan Travel, which has been operating since 1969. I couldn't have scripted a better career.". The Group has partnered with external consultants and climate change experts to further understand the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. click here. Opens in a new window The entry of the new players in the industry will increase the competition and this negatively affect the Qantas Airline profit. During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. We're playing an active role in setting and meeting these ambitious targets, and were guided by a simple philosophy: measure, reduce, offset and influence. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. Among other roles in business and the community, Mr Joyce is a Director of the Business Council of Australia and member of the Male Champions of Change. Scope As Chief Financial Officer his portfolio included Finance, Strategy, Treasury, IT, Procurement (including Fleet), Investor Relations, Mergers & Acquisitions and the Groups Business Transformation Program. Commercial experience with contract management Tony Lucas has been a pilot for 30 years, 27 of those with Qantas, and he has risen through the ranks to become a check and training captain. "I don't work for a tea and coffee company. The global financial crisis will affect the international business operations of Qantas Airline. Tip Sheets give additional guidance on specific topics: Policy and Procedure .