Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). Name, address and telephone number
Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. This service is designed for customers who can use the fixed route system if an accessible route is available to them. The fax number for Mobility Eligibility is 404-848-6900. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. MARTA Police (Non-Emergency) 404-848-4900. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. All future replacements are $5. 2. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Student Program (K-12) Group Discount. view details. MARTA Police (Non-Emergency) 404-848-4900. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. The customer may write a letter requesting an appeal to:
Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA is smarta! Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Same day cancellations are cancellations made on the date of travel. Requests to suspend subscription service until further notice will not be accepted. MARTA Reduced Fare Office
Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. Atlanta, Georgia 30324-3330, Please include the following information when calling or writing:
Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. (Across from Lindbergh Center station)
Also please be advised that this card must be surrendered upon request by a MARTA official. Atlanta, GA 30303, MARTA Headquarters Building
Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. breezecard.com. MARTA Mobility. Door-to-Door service is available to customers who require such assistance. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. MARTA Mobility.
To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times:
Customer Service. Customers must be ready to depart at their assigned Ready Time. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station
This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity.
Visit our MARTA Mobility page to see the qualifications for this service. MARTA Customer Experience. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. Small strollers or carts must be securely held and not block aisles or passageways. We apologize
This includes following or stalking passengers or employees. Customers are responsible for providing access to gated communities or secured complexes. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Visit our MARTA Mobility page to see the qualifications for this service.
Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. Learn more. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Customer zip code, which is the password to access the automated system. Learn more. Mobility Operators are prohibited from administering medication. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Superintendent of Mobility Operations
Partnership Program.
All fare types must be loaded on a MARTA Mobility Breeze
Learn more about bikes and MARTA. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. You can also load stored value (cash) at the cost of $1 per trip. Card or the customer must pay cash. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Appeals must be received within sixty days (60) of receipt of the denial letter. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Lost Item Inquiry Formfor lost items. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. Mobility Fares. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA Mobility service is curb-to-curb. Individuals who believe they are eligible must complete Part A of the eligibility application. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). A requested trip time may not be available. 2424 Piedmont Road NE
Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. If known, nearest cross streets and easily identified pick-up points. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Mobility Bus
Customers must make all changes prior to the date of travel. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Bus times vary by individual route, so be sure to check the schedule for your specific route. https://pass.itsmarta.com/Account/Login. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. . MARTA Police (Emergency) 404-848-4911. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Customer Service. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. 5. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps.
Cards MUST be turned in immediately for a re-placement at no cost. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Parking Availability; Parking Fees; Key Parking Status; More. 404-848-5826. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or
Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. . To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. 4. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. MARTA Transit; MARTA Service; Facebook; Instagram; Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. About MARTA. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train).