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I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. Up to 10 different consignments or references can be tracked at a time. Still waiting ! Whats the point of being a company for delivery, if you cant even do your job properly. Sunak's migrant plan and Harry's 'broken home', Chris Rock jokes about Oscars slap in Netflix show, Snow warnings for Scotland and north of England, Historic ocean treaty agreed after decade of talks, Inside the enclave surrounded by pro-Russia forces, Pubs to stay open longer over Coronation weekend. This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network. It is understood that the Passport Office has brought the delivery giants in to assist delivery contractor TNT to cope with the unprecedented demand for passport renewals as households. I still hadnt heard anything today so I phoned the passport office who said they had no idea what was happening with it and would arrange a call back. TNT Express offers door-to-door shipping and in over 200 countries. She was due to travel on a snorkelling holiday to Egypt on 24 November but has now had to postpone and says it's been a hugely stressful experience. From the moment you order your delivery service via Parcel2Go, you'll be able to see the whereabouts of your parcel, whether you've had it collected from your home or your office. Been on hold on the customer service phone line for nearly 3 hours yesterday. Companies can ask for reviews via automatic invitations. A HMPO spokeswoman said it expected "the highest standards from its partners" but that TNT was dealing with an unexpectedly high volume of applications. Thanks CR001 Moderator Posts: 83793 Joined: Thu Mar 08, 2012 10:55 pm Location: London Mood: You can only use this service if your reference begins with PEX or POD. You can track your application immediately if you applied online and your application reference begins with PEX. Email address. Absolute shocking service by Tnt. We demand an investigation and inquiry into: 1) the due diligence carried out when deciding whether to award the contract to TNT. TNT send fictional text messages claiming the package arrived 3 times at the delivery depot. TNT is one of the most successful courier companies in the industry. There are loads if articles about this and The Government is doing NOTHING. If I specifically specified a certain date for delivery then I expect to receive it on that day, not before. By clicking a link you are consenting to this. Author Neil Gaiman, of Good Omens and American Gods fame, tweeted: We have seen hundreds of complaints on Twitter and other social media platforms in the last few weeks. BUT are waiting for TNT to pick up and deliver the passport. Wed also like to use analytics cookies so we can understand how you use this service and make improvements. If you say no one was at home!The service of this company is just rubbish. Well send you a link to a feedback form. My passport was sent on Saturday and I am still not able to track anything. Picture of a black front door. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. TNT/FedEx will contact you to schedule a date and time for delivery after your payment is confirmed. TNT Express Tracking Details. I shouldn't have to chase it every day very unreliable. He even took a picture as proof with the number 15 clearly visible! Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. 0300 222 0000. Well send you a link to a feedback form. I was travelling home from working away that day. Privacy Policy. Parcel Monitor for TNT tracks all your parcels, from priority same-day delivery to standard parcels. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. There. Calls to 0300 numbers are charged at . After reading Pugalongs reply about calling the passport office, as you know I tried calling them again. Login to your account or learn more about how to become a better shipper, printing offers, or get inspiration for your small business. Hope that helps! The passport meant to be delivered on 19th Jan. (This is where the backlog is). With TNT tracking, youll be able to keep an eye on the whereabouts of your parcel every step of the way. Appeared on TNT tracking 4.30pm 4th April. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. Application barcode number. worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call. What are the rules for travelling abroad? From outside the UK: +44 (0)300 222 0000 The BBC is not responsible for the content of external sites. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. Call the Passport Adviceline to track your application if you applied for your passport: When you call, select option 1 and enter either the: Passport Adviceline Alternatively you can claim up to 500 towards the cost of a trip if it has to be cancelled, or towards alternative travel to the destination. Many British sun-seekers book a break in . The email that told me about the passport didn't include a tracking number annoyingly. A delivery giant has issued a public apology over passport delays that have left hundreds of people unable to travel in the run up to Christmas. You must be logged in to reply to this topic. Some have even had their passport or application supporting documents lost by TNT.". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can contact them here. FedEx blamed the delays on an increase in passport applications as Covid-19 restrictions continue to ease. What do you want us to do? . Shipment number. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. I have sent my documents for passport application on Monday 7/9/2020 by special delivery to HMPO Peterborough and HMPO Newport on the same day. Have rung TNT "Customer Service" which is automated and does not recognise my TNT Ref number, finally i got through to a person who told me to ring the Passport Office as they did not have my passport. April 4, 2022 at 5:47 pm #11618. lisam1988. FedEx told us: 'As COVID-19 restrictions have continued to ease, HM passport applications have increased. When is Eurovision and how do you get tickets? Home Forums General Passport Application Discussion How long to deliver? Reddit and its partners use cookies and similar technologies to provide you with a better experience. . I read the reviews about TNT when I was still waiting for my British passport and I started to go into panic mode, but I have been pleasantly surprised: I received both my British passport and the supporting documents on time and just a couple of days apart (received UK passport first and then, separately, the supporting documents). The passport office is being very efficient at the moment, BUT delivery services are the weak link in the chain. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. Just Called HM Passport Office. It was just posted through the door like people said. This guidance tells HM Passport Office staff why we need a delivery address and how to: This guidance must be used for deliveries of new passports and the return of supporting documents. Therefore staff should ensure that the passport envelope reaches the post room by 4pm at the latest. You should have taken photos of your application and old passport just for this sort of situation. He was repeatedly given new delivery dates, six in total, but each time the passport didn't arrive. Tracking with Ship24 takes the pressure off the customer, with the only requirement being to enter the tracking code they received from TNT into the Ship24 website, leaving the Ship24 tracking system to do the rest! Welcome to the Digital Spy forums. Nothing delivered, no card, no update to the tracking at all. I never got an update from TNT themselves through email. Continue in the time remaining or youll lose your application. They can also explain any tracking statuses you're unsure of. It told us: 'We will always be as flexible as we can with our policies and individual circumstances are reviewed on a case by case basis.'. I was quite surprised, given the nature of the document, that no signature was required on delivery. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK. A TNT spokesperson told the Guardian: "We took a number of actions to restore service levels across our HM Passport Office network - including operational resources, extra team support and . Applied on the 30th Jan for a passport renewal and name change. 'The nurses wanted me to feel guilty about my abortion, From Afghan TV fame to a US factory floor. If youd like to join in, please sign in or register. This is ridiculous and beyond my understanding. It will take only 2 minutes to fill in. TNT's 12hr delivery window is very unhelpful. How this company is trusted with such important documents is beyond me! Send this to your employer or landlord via email. Use TNT Track & Trace for tracking all your TNT shipments - anytime and anywhere. HMRC is the revenue and customs so tax and import duty - they don't have anything to do with passports as far as I know. You can accept all cookies or, a Lowest Price Guarantee on deliveries to Europe and the UK, a wider range of courier quotes than anyone else, free parcel tracking across all our services. One time I schedule a weekday but they came a day earlier so that I missed again my passport. Our services. Delivery by 09:00 10:00 12:00 18:00. The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. I dont know if its a coincidence but 10 minutes later I got my tracking info and its being delivered tomorrow. This site is protected by reCAPTCHA and the Google. 1. This is well documented in the press Just Google TNT drivers not ringing bells and not delivering passports. Give me another 30 minutes. text/email from TNT or the tracking works. It said that if you have proof that the passport has been lost by the delivery service you can claim up to 500 in transport or other costs to get a replacement passport. Apparently, theres a backlog currently. Delivery to Europe in 1-3 days, the U.S. in 3 days and Asia-Pacific in 3-5 days.*. I had this issue earlier in the year before I discovered how to establish my tracking number. 'I could easily have chosen to collect from the passport office, as I live in London,' she says 'But I chose the one-week passport delivery service as I thought this would be safe. This is a new service your feedback will help us to improve it. I have had to rearrange a delivery THREE TIMES to attain a BRP, yet I have still not got a hold of my BRP. We apply in post office but they deliver thru private company. Have tried SIX times now to have the passport redelivered without success. Track all your TNT Global parcels. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. show previous quotes. No info or anything. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Most travel insurance policies won't cover you if you're unable to provide documentation needed for travel before departure. "We are aware of some additional reported issues from customers related to missed deliveries by our delivery partners, and are working closely with our partners to establish the root of this issue," she added. Have rung and emailed the Passport Office who claim my passport is with TNT. Rosalie Gordon-Nzesi . Getting a clear overview of rates and times allows you to make an informed decision for your business. Can anyone tell me where is PAN number? Cookie Notice TNT have so far failed to deliver my passport 3 times due to problems at their end. Joined by military and strategic experts, Frank Gardner looks at the situation in Ukraine, Transforming homes through a life-changing declutter, Stacey's back on red alert to recycle and upcycle, with the team's biggest challenges yet, Stealing it was just the start. What should I do? The firm has apologised for having 'fallen short'. But the reports on Trustpilot from people trying to get passports delivered by TNT will not make for happy reading at passport HQ. Whether you need a courier for next day delivery, if it's heavy or lightweight - you'll find a solution for your business. I don't know why Home Office would partner with such an awful courier. Date of experience: 26 February 2023 Useful NI Nina 1 review GB 2 days ago Failed delivery Youll find your passport application reference in the confirmation email. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. They can also explain any tracking statuses you're unsure of. Is it lost. It gave her a window from 8.00am to 8.00pm when it said that the passport might arrive. How you track your passport application depends on how you applied for it. I have rescheduled several times on weekend that I am available and the system change the date without noticing me until I found out myself on the system. TNT Express is an international courier delivery services company with headquarters in Hoofddorp, Netherlands. 1 - Text saying passport out for delivery last Thursday, scan at 6.29am that day says the same. 3. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. Blood, sweat and literal tears VideoBlood, sweat and literal tears Make tonight a movie night! This petition starter stood up and took action. "This has resulted in a significant increase in the items to be delivered through our dedicated HMPO network," it said. LV does have a policy that covers you for loss of a passport up to seven days before departure. You can change your cookie settings at any time. Same house number. VideoThe man facing 291 years in jail, Stanley embarks on a whirlwind tour VideoStanley embarks on a whirlwind tour. There is no communication, no card for the missed delivery at the door. Hello, I am also in a similar boat to you all. The driver picked up the wrong parcel and I have phoned practically every day and spoken to several people to find this package and get it sent back to us, however I never get contacted when they say someone will be in touch within an hour. I had to call the estate agents and one of there staff members had to get into the property to retrieve the passport! ), Tagged:tnt passport delivery tracking information. Saturday, Sunday and UK bank holidays, 9am to 5:30pm After waiting for over a week he phoned the delivery company and, after over an hour on hold, he was told he could collect it from the nearest depot. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. Registered in England. Have been staying home whole day. AP. Dont worry we wont send you spam or share your email address with anyone. You will be able to track your passport delivery by clicking on the link and entering your post code and PAN number which is the reference number quoted on your SMS message. Even though my address clearly states number 9. and our They will use the 'share code' to confirm your immigration status and save this evidence themselves. No one approached the door, nor knocked. Indeed I'm not alone! To help us improve GOV.UK, wed like to know more about your visit today. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. However, the passport did not arrive. Tools; How to; Track & Trace; Support; Select Country. 27/12/20 - 21:01 #5. andydenyer wrote: . The delivery staff did not use any intercom. Anyone can write a Trustpilot review. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. Entering your TNT tracking reference will also work. When they send the text the passports are printed and ready to be sent out. The Passport Office is currently advising travellers to allow up to 10 weeks for applications to be processed, up from an average turnaround time of three weeks before the pandemic. Following a number of rescheduled dates my cycles arrived. :). Have now signed the Change.org petition for the Govt to change it's delivery partner. TNT-owner FedEx, which distributes new. You can track your TNT parcel delivery and find your item's current whereabouts with the quick and simple Parcel2Go.com tracking tool. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. For some customers, this has meant an extended delivery service from what would normally be a two-day service. No answer . Both documents have been delivered 7am on 8/9/2020 as shown by Royal Mail service. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. https://uk.trustpilot.com/review/tnt.co.uk. We do this for your security. Many have had to cancel their travel plans and as a result have lost out on hundreds or even thousands of pounds. "We are taking additional steps to provide timely delivery by adding additional resources . Someone must be present at your home/office when the courier comes to deliver your passport.