What happens if you can't produce an entry stamp? Please contact Lufthansa as soon as possible after your flight for any reimbursements. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, which either don't offer any food at all, or go bananas with the pricing, hiding behind the "organic" and "premium" stickers. Based in New Delhi, India. I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. And yet their pricing still screams full service carrier.. LH has lost its way, the brand positioning is a mess and customer service at all-time lows: They position LH as premium, yet create these ridiculous light fares. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy. Seems like it is still an issue with codeshare flights booked on one airline but dependent on the other for seating, etc. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. But United said I had to pick my seats. I flew three airlines in my trip to Greece from California. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. B) Why are you not refunding them when you change their seats ? According to the Seat reservations for Economy Class passengers page on its website, it may not be possible at all for you to request a seat more than 23 hours in advance of your flight because it does not have a Lufthansa flight number. Re: Lufthansa seat reservations are not possible on this flight. Lufthansa has lost its good reputation as it used to be. I doubt it. CarolGreat story. The outbound flight featured such outrageously bad service and manners that I thought I was in an SNL skit about Nazi flight attendants. He gets angry at me and closes the door and says no more boarding. They have no noticeable disadvantages, even though they aren't ensuite. I sat out strike day when all flights were cancelled. As most Airlines around the globe have been charging this fee for a long time, I fully understand. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. They are clueless at Lufthansa about this. aisle or window. Some airlines do not allow you to pick seats if you don't book from their own web site. How can such an airline still have such a loyal following. Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. SO ! Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. their Companions). Posted by Darcy. Please choose one of the following authentication options. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. As Lufthansa described this option up until now: Of course, all the remaining seats can still be selected free of charge once check-in for the relevant flight begins, usually from 23 hours before departure. Almost all seats on the Lufthansa fleet have moveable armrests which make access to . Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. How to contact Lufthansa Airlines customer service. My bags were stuck in Frankfurt. I've had previous issues similar to Jojo Rabbit's. Save. Was very happy with this flight 9 years ago. and when leaving Germany they demand to see your entry stamp into the EU.. Im afraid Lufthansa has lost my chose of traveling. How a great airline became terrible in over 2 years.. LH is really the worst and I say this as a Miles and More Senator who is forced to fly both them and Austrian bc of their dominance in Central Europe. 5 years ago. Already paid-for advance seat reservations can be reimbursed in the following cases: Reimbursements can be requested online at My bookings or via a Lufthansa Service Center. When I got on the plane, there was somebody in my seat. If the names are not available by this deadline, the booking will be cancelled (see Cancellation and Refunds). I picked our seats and were given our boarding passes the next day at the airport. Lufthansa, Austrian, Swiss, Brussels, LOT and Other Partners | Miles & More - LH seat reservation not possible. Lufthansa was a problem. They feature at least ten centimetres of extra legroom. Because you need your AC confirmation number. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. I take a photo of his badge and he TELLS ME delete it or I will call the police. I had to pay $280 US to check one. In addition, you can enter passport and . At least my United Premium Economy seats never changed and my departure is on time Lufthansa has been worse than Ryanair for a while already. Brussels airless accepted my LH booking reference, but still unable to select seats "contact our customer services for seat selection" unless I'm willing to "bid" for business class upgrade, AC, doesn't recognise my LH reference number. Lufthansa Operations need to be shut down. standard seat, seat in the preferred seating zone, seat with more legroom). Have connected through MUC a few times from non -Schengen countries and no issues at all. Has anyone had a similar experience? Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. of my time. (Can't remember whether I used my Lufthansa account or not.) Your feedback is important in helping us keep our community safe. To use our mobile site, please enable JavaScript. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? Generally the 3 flights/day on the FRA-TLV routes are full. #flyingwhilejewish. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. I look at him and go, wow. I really enjoyed that flight. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. If you are travelling in Lufthansa Premium Economy Class or Economy Class, you will find your reserved seat in the train's 2nd Class compartment. With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? : ABCD10 or 132-312334) and your name. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. At SFO United said I have to see the check Luft was my go to European airline but teutonic idiocy is obvious here. A silly desperate attempt to grab a few more Euros from passengers. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . An advance seat reservation only applies per flight segment. This is the version of our website addressed to speakers of English in the United States. In total, there will be six different business class seat types to choose from, with some including a bed of up to 2.2 metres, a baby bassinet, or extra work and storage space. You can also filter for flights based on your budget, such as looking for cheap flights under $200 . If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. Please note that refunds cannot be issued directly at the airport or on board the aircraft. Last night, I noticed that my seats are missing again! I used that to log into the Lufthansa website in order to purchase a seat on the flight to Valencia. I flew Eco light last week from LAX to FRA and Im Hey there, The only time Ive had a problem was an AF Delta meds and actually I was on Delta but checking in at Air France, first the Air France agent tells me you arent allowed to reserve exit row seats and when I showed her the print out of the reservation with the exit receipt, she grudgingly gave me back my seat. This is taking profit at the expense of customers. As a LH senator (dropped to silver right before pandemic) who you used to be a big fanboy, the appeal of the airline is rapidly disappearing. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. Economy Light is Lufthansas version of the basic economy fares that we have with the major legacy carriers in the United States. not inclined to argue with the German police as a foreigner! Done with code shares for now and Lufthansa . Seat changes may be made due to operational reasons of the airline. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Atleast, i hdve decided not to travel by this airline. Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. So it doesn't affect your scenario at all. This topic has been closed to new posts due to inactivity. If not then call the operating airline. Even in economy premium I have to pay 65 euro per flight segment to reserve a seat. Any idea whether this will affect FTL/SEN/HON members as well? Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. If you only want to purchase upgrades for some of the passengers in a booking, please contact a Lufthansa Service Center. Per Lufthansa website. Aegean also does this (though I was assigned window or aisle seats on all three flights I took with them back in March; I do have Star Gold with United though). A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. After checking again,they told me no, they see the payment but it is now too late. I had to check in, pick seats, and make amendments on two of the airlines with no problem. "Punitive" seating is just one more reason I feel I made the right decision. With a 180-degree recline, these seats can become flatbeds. Valid carrier: This upgrade may only be used on multi-cabin international Lufthansa flights and is subject to availability. Hi stillaliveca I have flown a number of Lufthansa flights like your within Europe. Now, it is deteriorating in on line services and booking flights. I will avoid Lufthansa in the future as much as possible. Service is terrible: ground service at secondary airports is outsourced to untrained staff, needing 1h for biz class check-in, once it's your LH has lost its way, the brand positioning is a mess and customer service at all-time lows: Doesn't BA do the same thing including Business Class? By this point I had paid for a seat assignment after my previous experience. Saturday, the airports are likely to be extra busy. When does the Skytrax rating get updated? Reminder Wake up call. Given the tough two years it has had, the carrier now wants to take advantage of returning passengers and maximize the ancillary products it sells. Lufthansa is a new RYANAIR. What more can you ask for? Please enable Strictly Necessary Cookies first so that we can save your preferences! How can such an airline still have such a loyal following. Passengers who have already purchased an advance seat reservation can change free of charge. I had to pay $70 to ensure a seat with my husband. All Lufthansa flights have been cancelled. I have just noticed heightened scrutiny since the beginning of the year. I have to correct you on one thing: On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. The gap between Lufthansa and Ryanair has just narrowed even further. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. It appears that things have changed. Save money on airfare by searching for cheap flight tickets on KAYAK. Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. Conclusion. You can then book or change your place here. In such a case, you can change seats free of charge. Sorry, it was such a hassle for you. I ask him for his name he refuses. Lufthansa Booking +1830299 (3190 . The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. There are no operational reasons that would prevent a seat change. To be honest, Skyteam offers the most competitive product in Europe. Passengers who are HON Circle Members (excl. This is actually not that atypical for basic economy in general. Turkish took good care of me - but I thought it was strange. Please view our advertising policy page for additional details about our partners. aisle seat, window seat, seat with more legroom). If they don't go well there very well could be another strike. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. February 8, 2022. lufthansa seat reservations are not possible on this flight Others too. And they're giving themselves a hell of an exchange rate on the USD there! The Senator Lounges are ok but often crowded. Oh and Star Alliance gold members don't get luggage on Economy Light fares either.. After 1.25 hours of holding, it was explained to me that there was something amiss connecting my seats with the United reservation. I had to almost starve during entire journey from USA to Mumbai due to extremely bad food served and that too after funishing their service upto premium economy class. Whether you are looking for a last minute flight or a cheap plane ticket for a later date, you can find the best deals faster at KAYAK. In reality, the differences between budget airlines and full-service ones keep reducing every day. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. You can pick seats by calling them at 800-645-3880. I don't know What happens if you can't produce an entry stamp? Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. United provided the Lufthansa confirmation with my reservation. His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. Not Lufthansa, but I also had this happen with Uniteds codeshare with Turkish. 5 star? I called one more time after checking in . Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Thanks Lufthansa. Thanks Lufthansa. As with any airline ticket today, you have to think about what you NEED from the flight to determine what your best option is. LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. This upgrade is not valid on flights operated by other airlines. Even though that seemed absurd I called United and spoke to a supervisor who confirmed what I thought to be true. 20% of the group can be cancelled free of charge up to . She came back. Save. seat 3A). Well Lufthansa if I don't want a seat you choose for me , then I simply won't fly with you. I booked on United, then paid Turkish for a seat, only to have it disappear. I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Not in terms of fares, but in terms of passenger experience. The representative will be able to help you with any questions or concerns you have about your Reservation. Yes, I booked Lufthansa seats (United award) using the procedure outlined above -- get the Lufthansa confirmation number from your reservation on the United website, go on Lufthansa and select your seat. This is not an ex-Philippine A350 and therefore has a 293-seat layout. Payment flexibility Book now, pay later. Manage individual bookings. But strangely only at FRA. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. Photo: Lufthansa, Lufthansa To Charge For Seat Selection On Economy Light Tickets. On the plane it was obvious that there were many open economy seats. You can see the exact position of the seats on the seat maps. It was the first time I ever had a panic attack on a flight from claustrophobia. The seat change, after payment of the amendment fee, is possible within Economy Class per leg of the trip. I did that, no hassle, paid the fee and got a confirmation number and could seat my seat numbers on both So yeah, you can bet that youll most likely be assigned a middle seat, and if you dont want that, you can pay a 25 (or $35) fee for the privilege of being assigned a better seat. This website uses cookies so that we can provide you with the best user experience possible. Time to leave star alliance and seek for better options. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. You can also book a hotel or a rental car directly, or even take out travel insurance. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. : 0 800 - 83 84 267. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? (Easier said than done, my home airports are FRA and DUS.). Lufthansa airline completely ignored all the information presented to them. I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. You can also book a hotel or a rental car directly, or even take out travel insurance. As Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. Not worth it. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. They changed our seats! No, Lufthansa is not a racist company. I would bet that Lufthansa's competitors in this market also charge similar fees. My return didnt! Once you have the PNR for the operating (ta && ta.queueForLoad ? True, but Aegean does not charge the change of the seat for 25. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Multiple seat changes are permitted on the same leg of the trip. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. This has been skewed for a long time in favor of Euro pricing- now more than ever. Sometimes, the price of a code share is less. Here you will find all information about the seat reservation fees in Economy Class. I picked seats on Lufthansa and every time I checked, they still showed up. document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() ); Greed & stupidity. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. The only thing I dont blame them for is their current business class product. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. Hmmm, I wonder what review they will get. Wizz Air baggage allowance 5:52 pm. The plane took off on time and arrived 45 min early and was not packed. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. What are Lufthansas Economy Light fares? The only advantage I see booking code share is schedule timing suitable to the consumer. more, You seem to have JavaScript disabled. At SN, they are already doing it partially: advance seat assignment fees already apply (12 EUR for standard seat) during online check-in (same as before check-in), however you could ask check-in agent at the airport to change your seat, that remained free. Sadly for passengers, it seems like the only thing to do is take a hard look at which flight to take and brace for a middle seat. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? I go 10 minutes and at that gate I find that the gate is closing and the agent there tells me YA YEAH Gates change all the time, that is the nature of travel. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. And to come back later. You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. Unaware at the time of booking, we wouldn't be able to select seats on a code share. IF you booked on the Lufthansa web site then you need to call Lufthansa to get the PNRs for the other (ta && ta.queueForLoad ? What do you make of Lufthansas Economy Light seating policy change? You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Absolutely ridiculous they are a 5 start airline. Arrgh! When I get to their website it now says no seat reservation are available for this flight.
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