All persons driving the vehicle must be in possession of their driving license at all times. The rules that apply to the main driver also apply to any additional drivers. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Trustindex ltal hitelestve. Your voucher is normally issued 48 hours before the pick-up time. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. To improve our service and website, we may use small data files known as Cookies. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Dominik B was very helpful and nice.However the site is not the best. 2023 Wisecars. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The car rental company will charge you for the additional driver for the whole time that you have the car. Click on Menu "Subscriptions". Only when all documents are present and severe negligence can be excluded, a refund will be processed. Access to and use of these images is restricted by terms and conditions of a separate license agreement. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. In all these cases, you will receive no refund of the money you have paid. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Anyone can write a Trustpilot review. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. In that case, please contact your bank for additional details. She was very kind and helpful! Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. All cancellations outside of the aforementioned timeframes will not be refunded. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. I attempted to rent a car from them for a few days for $535. They may be needed if you wish to make a claim. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Wisecars Protection Package ensures that you are protected should anything go wrong. We also ensure all reviews are published without moderation. Excess Protection covers up to USD 1000 of your excess. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. 2023 Wisecars. Here are 8 tips for writing great reviews. Alternatively, just sign in or register using your Google or Facebook account. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. %title% %offer% Tbb. In that case, the special cancellation terms are presented during booking. We at Wisecars put together a list of the most important information travelers often miss. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Wisecars is an online vehicle rental broker. Due to this protection, it cannot be read by any third party. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. Expired or provisional licences will not be accepted. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Dear Allan,Thank you for sharing your customer service experience with us! You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. Cancellation Protection can be purchased only at the time of booking and is not refundable. Even worse, they've created hundreds of fake 'good' reviews to fool people. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Great service! If additional information is required, the process may be extended for another 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You have a guaranteed booking with us and with one of our trusted premium suppliers. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If your plans change in advance, you can bring your pick-up time forward by amending your booking. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Wisecars does not store credit card details. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. One of our helpful agents will be in contact with you to address the request. It is entirely up to the Car Rental Company whether they decide to do so or not. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. I had rented cars for myself and others through Wisecars many times. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Wisecars will not sell or rent any personally identifiable information. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please keep in mind that any changes that you make to your booking will probably change the rental price. This is the second time we have booked with Wisecars and had amazing service. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, we only delete personal data on the request of the individual. 2023 Wisecars. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Please read carefully the terms of the Car Rental Agreement before signing it. I had questions about requirements of car insurance. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you require additional drivers, please include them in your booking request. Wisecars believes in protecting your privacy. As with any amendments, just scroll down to the bottom of this page and create a support ticket. When picking up the car, every driver must present their licence. In most locations, the minimum renting age is 21 years. No charge will be made for amending your booking before the start of your rental. We used in October 2022. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Please note, it is your responsibility to provide all the above-mentioned documents. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. What's Wisecars' cancellation policy? Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. It is entirely up to the Car Rental Company whether they decide to do so or not. What's Wisecars' cancellation policy? If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Wisecars flagged this review for containing harmful or illegal content.Read more. Just scroll down to the bottom of this page and create a support ticket. There might be differences based on offers. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. That should not even be separate. Wisecars cannot amend the drop-off time once the rental has already begun. Fill in your personal information and state your request. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. You will have to leave a deposit for the fuel. I'm very sorry to hear that the rental did not meet your expectations, I assure you this is not the standars Wisecars experience.Everytime you book with us you will receive the same vehicle that you rented or similar (within the same category). Amendments can only be made up to 48 hours before the pick-up time. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. I will give you a five star rating. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Garantljuk, hogy minden rtkels vals. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy.