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I ordered premium tickets for the orchestra section. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. On 02/16/2023, I bought two concert tickets. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means were committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. The staff are even more amazing. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". Contact Us About The Company Profile For Vivid Seats LLC. Date of experience: 26 February 2023. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Avoid purchasing thru Vivid at all cost. He was very polite, professional, kind, and made the process very easy! The 21st was spent on the phone trying to aquire our tickets. Bought 6 tickets and only 4 were transferred. Heads up. I'm very disappointed in Vivid Seats. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. So, Vivid seats charged an additional $196. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. 3 for $533.58. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. It guarantees your tickets will be valid and arrive in time for the event. What I received were tickets in Section B, Row N, Seats 147 & 148. HORRIBLE experience. Claim it and get a lot of features. I just want the tickets I spent my hard earned money on. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I had to purchase four more tickets that were handicapped seats from the venue. When I went on their "live chat" to inquire, they didn't respond at first . When the tickets never came, I contacted Vivid repeatedly. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? I asked to print the tickets for my group but was told I had to use the electronic system. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. Over 100 million tickets sold. This will surely increase the credibility of your complaint. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I was told that I should have known that by this note that was listed: xfer Piggyback. I did not get what I paid for. I tried to do that and apparently the event originator didn't enable reselling, so the agent was lying. Patient, reassuring, and kind -- why I will use this entity again! This is absurd! The request was put. For 2 and now the event is selling them for 25$$$!!! Just go through Ticketmaster or the event website directly. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. Working at Vivid Seats: 108 Reviews | Indeed.com Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Is SeatGeek Legit? I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. I never will again. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Full refund and apology for lack of ticket delivery. 1239964100050. 100% buyer guarantee. Customer service would not help since the event was technically postponed and not cancelled. The seller sets the ticket price. I have bought tickets through Vivid Seats for two different concerts. Original review: Feb. 9, 2023. Please Refund at least $1000. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop When I go the tickets, I called the venue and was told they were not handicap. There were no humans to talk to to get my tickets before the event started. Vivid seats will not do anything. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Good Grief. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please refund me the differance between what you charged me and what the tickets actually cost. THEY ARE SCAMMERS. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. We value your privacy. This Yelper's account has been closed. People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Yes. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. It is a safe and secure process. Paid $160 for a single ticket for a show that was rescheduled (twice). I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Customer identification can be provided if needed. We assure that you and your partner will be able to sit together. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! They refunded, but I am out 2 nights for the hotel. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. The tickets were in TTC3 seats 30 and 31 in corner. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I never used them before but I know many people who have. Do I need to print these tickets? I used their site this morning to purchase two tickets to a show. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Dial 833-228-5143. I will not be using this company again and will never refer a soul. We understand how this may be upsetting for you. They didn't even attempt to make it right. 1,560 talking about this. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. FAQ. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. The lawsuit claimed that Vivid Seats was obligated to make payments for tickets purchased on or before April 1, 2021 to events that, at any time from September 29, 2016 through April 1, 2021, were cancelled, postponed, or rescheduled, that Vivid Seats failed to do so and that purchasers were injured as a result. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Jeremy of Las Vegas, NV Verified Reviewer. From over pricing. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. 10.1K Ratings. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Dont use this site they are horrible. I had listened to his show on the radio (and bought many of his books) for many years. I feel sorry for other customers who have lost a lot more money than we did. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Going to more events with Vivid Seats gets you to more events. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Vivid Seats is famous for its courtesy calls. Vivid Seats is as legit as ticketing sites come. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Suggest you use another ticket broker. I tried calling two hours before my event as the tickets never arrived. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Ticket Listing Information 9. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. It is never our intention to make our fans feel this way. Products used:Tickets for an upcoming football game. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Our content is intended to be used for general information purposes only. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. If you have any additional questions, we encourage you to reach out to our online support team on social media. Angel P helped me out. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers If you have any questions about the refund process, feel free to reach out to our Customer Service. and go to stub hub and . I thought maybe that was the seller. Top 2,652 Vivid Seats Reviews - ConsumerAffairs I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Desired outcome: First time using Vivid Seats to get tickets. Your transaction is secure, and you also get a full refund for canceled events. The insurance was $65.82. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Nothing arrived. My tickets were not released until 1 week before the show. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid charged me 78 dollars for a 30 dollar ticket. They go above and beyond to make my transactions fun and fast! It told me the section of the tickets but not the exact seat numbers. Couldnt cancel that ticket either. Had rented a room just for this event. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Her personality was fantastic and the whole experience was just perfect. How do I know I can trust these reviews about Vivid Seats? After all, I selected that I wanted "2" tickets not "1". Nowhere on their site did it say that these two tickets wouldn't be next to each other. The company was founded in 2001. VIVID SEATS LLC. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. SO basically, they lied in the e-mail, and lied that replacements were offered. Vivid Seats Reviews The total price was $1405.95. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. This review was chosen algorithmically as the most valued customer feedback. Recent customer reviews are positive. "We have currently put them on 'No Rating' while they investigate the complaints and . I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I would like to warm people to avoid buying tickets through Vivid Seats. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We added millions of opinions to our database and summarized over a million opinions. Making sure our fans are able to attend their desired event through us is our top priority. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Looking for the best way to buy and sell mobile tickets? For more information about reviews on ConsumerAffairs.com please visit our Its not final unless I had the tickets available which I didnt. Will my seats be side by side? On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. My friends and I attend several differant venues and purchase tickets online. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. I never received the email and therefore never accepted the tickets. 2. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Wed, 11 May, 2022 at 5:09 PM. 100% Buyer Guarantee is a complete falsity. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. This complaint was posted by a verified customer. One arrived by mail with a "Lot 16" other was delivered electronically. Vivid seats sucks. Never again. Click here to get notifications about new complaints of Vivid Seats. These were sold from the originator which means there's no reason they couldn't have been refunded. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Great service. The name on my ticket was someone who purchased tickets the resold them through vivid seats. For further help, send us a direct message. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Vivid Seats | Event Tickets - Apps on Google Play We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. Our online support team is here to help resolve your concerns. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. Enjoy reading our tips and recommendations. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. . only our *Volume Resellers* are allowed to re-sell tickets. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Thank you Amanda. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Support : Vivid Seats Customer Support I do expect a responce and an apology for this overcharge. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid Seats ranks 25thamong Ticketssites. I never received my tickets but was charged for them. There were plenty of open spaces, but I wasnt allowed in. It goes against our guidelines to offer incentives for reviews. Group tickets DO NOT need to have electronic tickets. VividSeats.com = Robbery!!! | Los Angeles - Yelp Ren was very helpful answered my questions and helped me get the tickets I was looking for. Melinda, your concerns are absolutely valuable and matter to us.