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Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. Having problems? Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet By selecting Accept all, you consent to our use of Cookies. Get it fixed. See if Optimum is available for your home. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Try visiting the following official links: We'd be happy to assist you with any promotional issues. if it's plugged into a cable box, VCR, DVD player or gaming system. We will debit 1 Court Square West, Long Island City, NY 11101 Please help! @OptimumHelp Outage in Sylva, NC? Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. We can't get your messages right now. See if Optimum is available for your home. Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? Currently we are unable to access your location. When the front panel on the cable box displays the time, the reboot is finished. An outage is declared when the number of reports exceeds the baseline, represented by the red line. your assets for marketing use. Horrible customer service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) On the flip side of promotions are fees. Loading map, please wait. Get it fixed. Having problems? With Optimum FlexAbility, you can choose the internet speed, TV package, or data plan you want. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Optimum by Altice offers cable internet access. @OptimumHelp the internet has been down in bushwick for over 5 hours! You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Leave a message in the comments section! Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Unplug your equipment (i.e., your modem or Gateway) Optimum offers both internet and mobile services. We strongly recommend that you upgrade to a more current browser. Ive been patient. Invalid Optimum ID, please complete all fields. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. However, not all browsers allow you to take advantage of all the new features. Invalid Optimum ID, please complete all fields. Power Outage. We strongly recommend that you upgrade to a more current browser. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. All of the downloads are safe from the vendor's official website. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Internet access points that allow you to make high-speed Internet A tech has been out here every week. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. Optimum by Altice offers service in 1,848 zip codes nationwide. We always do our best to keep the lights on for the community, but sometimes outages occur. There could even be connection issues between your home or business and the nearest utility pole. H\n0~ To report an outage: Text OUT to 544487 (LIGHTS). If Optimum is available in your area, youll have your choice of cable or fiber internet service. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. I understand that consent is not a condition of purchase. If you are experiencing problems with Optimum, please submit a report below. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. We know you depend on us for power and we take that responsibility very seriously. Our lines, which hang on power poles, require power supplies to be active. Note:Please only call 911 if you see a downed wire. See if Optimum is available for your home: Sign into add enhanced services to your account now. Hey @optimum internet been down all day since I woke up at 6am. Latest outage, problems and issue reports in social media. All services not available in all areas. Explore plans below Please let us know what issue you are experiencing with Optimum: Thank you for the report! Find out when service will be restored. Check current status and outage map. Optimum is having issues since 05:00 AM EST. Plug the modem back in and wait until it has fully restarted. . Problems in the last 24 hours in Weston, West Virginia. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. A tech has been out here every week. Report a different problem Report a tree, light or possible power theft. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Optimum Outage Map, Yonkers, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. During significant storms, we will share updates on our social media accounts. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Make sure to report and "downvote" such posts. Please look into it. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Optimum by Altice offers service in 17 states. So unsatisfied. There may be a slight delay while the menu screen loads. Having problems? Count to 5, then plug it back in. I understand the frustration with gift card issues. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. Post yours and see other's reports and complaints. All rights reserved. Fiber speeds are symmetrical, whereas cable tends to have a much lower upload speed than download speed. Help. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. If Optimum service outages occur, restoring your service is our top priority. Optimum by Altice is the 4th largest cable provider in the United States. In the last three months, how would you rate Optimum? Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Under Support, located in the upper right corner, click Service status. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. BroadbandNow Internet Service Provider Awards 2020. Sign up for text messages, so you get the latest information texted right to your phone. Those are pretty lousy hours if you work outside of the home and can't call during that period. Please help! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Pricing, terms, and offers subject to . All rights reserved. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. At the moment, we haven't detected any problems at . Without power to your home, your Optimum service will not work. CDC: https://emergency.cdc.gov/. This user guide shows how to use the outage map by accessing it through the web on a desktop. Sorry, we're unable to confirm Optimum by Altice is available at this address. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Remember User ID helps you log in without having to memorize your ID or look it up every time. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Some of the functionality and menus may not be available with this browser. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream charges, at the number provided above. Access is included at no additional cost to customers with Optimum Log into your online account to view a status update on a reported outage. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) I also agree to the Terms and Conditions and Privacy Policy, which Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. 2023 CSC Holdings, LLC. Please call a representative at (844) 910-2593 to confirm. This may take 3-5 minutes. Try visiting the following official links: We'd be happy to assist you with any promotional issues. All Rights Reserved. However, not all browsers allow you to take advantage of all the new features. If you have any tips or frustrations you wish to share, please leave a message in the comments section! It is common for some problems to be reported throughout the day. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Now turn on your TV. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. @optimum Optimum sucks. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. To report an outage call 1-888-LIGHTSS (1-888-544-4877). Enter your ZIP code to get updates on your neighborhood. Simply unplug your modem from the electrical outlet. Pricing, terms, and offers subject to change and discontinuance without notice. Goes up $40 on my bill thats why I am leaving. program. View our outage map . Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Optimum offers cable TV, home phone, and mobile services along with home internet service. We will debit You've been recognized in our annual awards Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Staying connected during storms is critical. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. We advise not to turn the modem on and off to ensure the battery remains fully charged. 4 steps to restore power See how we restore power in your area. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. . Plug your equipment back into the power source. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. 5 or 9-digit ZIP code. Facebook - Optimum Visit Please try again later. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. When you opt in, we automatically fill in your ID from then on. to get started. @OptimumHelp any update when service in Franklin borough will be restored? Ive been patient. Stay at least 30 feet away from any downed or low-hanging power line and any other object that could be energized. We shed light on answers to common outage. Check optimum.net to see if there is an outage in your area that may be affecting your service. All services not available in all areas. device once and you'll automatically connect whenever you enter a Useful comments include a description of the problem, city and postal code. People with access to Optimum Fiber will have fiber routed directly to their homes. to view the Optimum WiFi Terms of Use. Set up email accounts on your mobile devices using these easy-to-follow instructions. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. are also linked at the bottom of this page. Make sure to report and "downvote" such posts. Congratulations Optimum by Altice! @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. View storm video . Without power to your home, your Optimum service will not work. At the moment, we haven't detected any problems at Optimum. Yes, I have to wait a week for a tech to get to me. Disclaimer: All trademarks remain the property of their respective owners, and FlexAbility . Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. You can use your own modem too if you prefer. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If you have any questions, send an email to info@broadbandnow.com. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 07860. . Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Live outage map. See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. We may not know you are without power. Share them here. @OptimumHelp maybe fix peoples ****? Having problems? The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. You must have JavaScript enabled to use this form. It's been over 3 hours. BroadbandNow is supported by commissions from some of the providers listed on our site. Do not assume a wire is down if your power is out. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. @OptimumHelp no service in truckee ca for 2 days. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Realtime Outage Map Enter your ZIP code to get updates on your neighborhood. Whats going on? Optimum Business - Service Outage Check for outages Sign in to check your service status. Use the zip search and check with Optimum by Altice directly to verify availability. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. to get started. It's been over 3 hours. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. @OptimumHelp any update when service in Franklin borough will be restored? Latest outage, problems and issue reports in social media. Explore plans below How can you prepare for a storm? Tips? optimum.com/terms CALL NOW Store Locator. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. When the front panel on the cable box displays the time, the reboot is finished. All trademarks and service marks are the property of their respective owners. We can't get your messages right now. Are you also affected? Count to 5, then plug it back in. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Make sure to report and "downvote" such posts. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. All rights reserved. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Find outage information for Xfinity Internet, TV, & phone services in your area. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Forget having to sign in every time you want WiFi access at an If you should lose power, these tips and resources can help you manage while our crews work to restore service. How to Get Compensated by Optimum On Your Own View current outages on our 24/7 Power Center outage maps. Discussion. Make sure you haven't missed any payments on your account. Want a real-time outage update? Constant outages. You are currently using a browser and/or operating system we do not support. . What is going on ? Share them here. Use of this site constitutes acceptance of the AEP Terms and Conditions. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Invalid password, please complete all fields. Internet & TV . Whats going on? Assume all downed lines are energized and dangerous. Jan 9 Customers in Conroe, TX are experiencing a loss of service. or call (844) 910-2593 Internet. @OptimumHelp the internet has been down in bushwick for over 5 hours! 1996-2023 American Electric Power. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs Overview, Virginia's and Tennessee's External Affairs Managers, West Virginia's External Affairs Managers, Ohio and Marshall County Customer Information, Competitive Service Providers (CSP) Overview, Appalachian Power Electric Rates Overview, Programs & Offers to Help You Drive Electric, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Optimum's mobile services are powered by T-Mobile's wireless network. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. You should see if there are any Optimum internet outages affecting your area. @OptimumHelp maybe fix peoples ****? If this does not help, pleasemessage us. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Optimum WiFi hotspots are a network of over 1 million WiFi This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. Run an antivirus scan to make sure the computer does not have a virus. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? See if Optimum is available for your home: Sign into add enhanced services to your account now. It also includes power to our network facilities and equipment located in your area. @optimum Im feeling totally ripped off by @optimum. Customer service is a joke. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC.