I am traveling today from Mexico to Madridfor what? to see the game on TV? Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Even talked to their top customer service expert who was an absolutely useless subhuman monster. That's why they have a return policy. The tickets are wrong ones worth $148 each!! What does "100% guaranteed" mean these days? I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. They said if I disputed it with my CC company they'll cancel my account with them. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Select Sell tickets from the three dots. You will enter your community username and new password and done! Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. The suit explains how StubHub has changed its. At NO stage did they advertise this game as a TBA or TBC date and time. NOPE. Once we have clear actionable next steps, we will be sure to notify our fans via email! Fans outside of North America are defaulted to a refund. StubHub stopped guaranteeing cash refunds. StubHub will contact you as soon as possible. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. This was an unauthorized, unreasonable charge. i have tried to call several times but have been on hold >3 hours on 2 occasions. After the switch, you will enter the email address you use to access the community in order to reset your password. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Should have checked this site first. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Decide on a ticket price and how you will be repaid. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. However, StubHub offers a refund. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Concert was postponed to October and was just canceled. I hope we can get refunded. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. If you want your refunds, go through your credit card companies or banks. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? I was told at the door stub hub does this frequently. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. It started giving credit instead: a voucher worth 120% the ticket price. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Horrible return policy, will never use stubhub again!!!! Required fields are marked *. If I had purchased elsewhere I would have received a full refund! I'm going to contact my credit card to see what my options are. Most of us didn't leave yet! Never Will I Buy From Stub Hub Again. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? This cookie is set by GDPR Cookie Consent plugin. I will never use Stub Hub again. It reads Refund in Progress. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Just bought tickets. News Corp is a global, diversified media and information services company focused on creating and distributing . i am not interested in a credit that expires so therefore am requesting my full refund. I simply do not understand how this can happen. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed. 5. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Receive a full refund of your purchase 2. She said to late sorry. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. I wish I found this website earlier. DO NOT let Stub Hub take advantage of you! I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. If it is postponed/rescheduled, the tickets are still valid. Said cancellation was glitch. be around to get first dibs at floor seats, on 09/20/2012 I went I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. They bought tickets with promise of money back if the event does not occur. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Thanks. All Rights Reserved. If these are not available, you will likely get a full refund. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund.". Ticketmaster, for example, states that if an event is . Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. StubHub has already been targeted by a $5 million lawsuit over the change. That's not their fault, that's your fault. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. I have been attempting to contact you several times regarding ticket order #553613638. I have been attempting to contact you several times regarding ticket order #553613638. The event has been passed, and no new date has been posted. or Did you buy an excessive amount of tickets? For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Called stubhub, no help! I will never use StubHub again. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. It does not store any personal data. I called customer service right away, but they denied a refund. Never again will I use StubHub! Don't take NO for an answer! LIARS!!! This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I am beyond angry and disappointed. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. This is an essential cookie for the website live chat box to function properly. Did you think about anybody besides yourself? I tried transferring through Wells Fargo and they didn't let me transfer. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. I would like my money back due to a postpond concert hours before the concert. They only let a few more people in until they actually closed all the doors. This is so wrong in so many ways yet I don't have a leg to stand on. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. If there is any changes to that, all affected buyers will be notified via email. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Save my name, email, and website in this browser for the next time I comment. 4. StubHub has agreed to settle a complaint filed Tuesday by AG Yost in Franklin County Common Pleas Court. So much for the 100% guarantee. After placing me on hold they said, the tech reviewed it and it did show on the website. Dworsky says he hopes she'll intervene. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. That's literally the only way you can get your money back from these thieves. It is not specified anywhere in the mobile site and hidden in the desktop version! If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Want to pick up my tickets from a UPS store. They told me their tech would review it. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. StubHub is a ticket resale and exchange service. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. This evening I was on Stubhub looking for Lakers tickets for January 2016. LAST time I purchase tickets through StubHub. This website uses cookies to improve your experience while you navigate through the website. StubHub will contact you as soon as possible. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Keep asking to speak to someone higher! Hi Joan. DO NOT BUY FROM THIS COMPANY! It means they ripped me off, I guess. To Stubhub.com and surprisingly they were already on sale. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. You will enter your community username and new password and done! I'm upset at this it's fraud, Just want your attention. The cookie is used to store the user consent for the cookies in the category "Analytics". StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. View StubHub Refund Policy. Under normal circumstances, these processes are manageable. Til' they get their procedures in the correct order, I'll never return as a buyer. Terrible Service! To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! April 1, 2020 And if you work in corporate you know that everyone has a boss except the CEO. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Now they are saying they will give us a coupon for events canceled. Up the food chain with a supervisor, still nothing. I went to use the credit on my account, and nothing showed up. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Read the full policy. Its a bull. The festival would issue them a new wristband and cancel the "lost" one. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. However, from the date selection to the purchase the date was changed. I purchased tickets on their mobile app for a college basketball game. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these.
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