I've been doing this a long time, I know what it takes to have a high rating. (Note: Can I expense this?). Its a frequent topic in Facebook groups and message board conversations. Well discuss: After every delivery, Doordash customers have the opportunity to rate their service. That part sucks. The occasional rating below 5 stars I get really seems to come from long waits at restaurants (>10 minutes). It was a McDonald's order. The Client left instructions in their order requests for a reason. I believe this is the most important issue that doordash needs to finally address for their Dashers.Secondly, they need to address the constant issues with the driver app malfunctions and instability. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} Review this company. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Doordash orientation If I gave him 4 stars, thats a path to certain deactivation! Sometimes people mistakenly believe that were paid more on a given delivery. Dasher . I submitted a 5-star rating, even when I knew he couldve done better (see above). DoorDash 4.4 (111) Write a review On-Demand Delivery and Pickup see alternatives Compare ( 2) App Info Pricing Features Reviews Alternatives Integrations DoorDash Reviews Overall rating 4.4 /5 111 Rating criteria Value for money Ease of use Features Customer support Likelihood to recommend 8.27/10 Reviews by rating 5 67 4 31 3 7 2 4 1 2 One other thing that I often see in memes that Door Dashers use: Theyll say something like Dashers are not allowed to check orders. I would caution against anything like that. I'll admit I was worried until they fell off, but it never happened to me again. If theres a traffic issue, Ill give them a heads up and give them a reassurance. 1. Mistakes happen. Doordash ratings suck. This may sound crazy but try doing your own order so you can rate yourself five stars. ._1LHxa-yaHJwrPK8kuyv_Y4{width:100%}._1LHxa-yaHJwrPK8kuyv_Y4:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._1LHxa-yaHJwrPK8kuyv_Y4 ._31L3r0EWsU0weoMZvEJcUA,._1LHxa-yaHJwrPK8kuyv_Y4:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._1LHxa-yaHJwrPK8kuyv_Y4 ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} You should be able to challenge them. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food . I have reported things like this in the past but ONLY when items are missing. ._3Qx5bBCG_O8wVZee9J-KyJ{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:16px;padding-top:16px}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN{margin:0;padding:0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between;-ms-flex-align:center;align-items:center;margin:8px 0}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ.QgBK4ECuqpeR2umRjYcP2{opacity:.4}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label{font-size:12px;font-weight:500;line-height:16px;display:-ms-flexbox;display:flex;-ms-flex-align:center;align-items:center}._3Qx5bBCG_O8wVZee9J-KyJ ._2NbKFI9n3wPM76pgfAPEsN ._2btz68cXFBI3RWcfSNwbmJ label svg{fill:currentColor;height:20px;margin-right:4px;width:20px;-ms-flex:0 0 auto;flex:0 0 auto}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_{-ms-flex-pack:justify;justify-content:space-between}._3Qx5bBCG_O8wVZee9J-KyJ ._4OtOUaGIjjp2cNJMUxme_ svg{display:inline-block;height:12px;width:12px}._2b2iJtPCDQ6eKanYDf3Jho{-ms-flex:0 0 auto;flex:0 0 auto}._4OtOUaGIjjp2cNJMUxme_{padding:0 12px}._1ra1vBLrjtHjhYDZ_gOy8F{font-family:Noto Sans,Arial,sans-serif;font-size:12px;letter-spacing:unset;line-height:16px;text-transform:unset;--textColor:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newCommunityTheme-widgetColors-sidebarWidgetTextColorShaded80);font-size:10px;font-weight:700;letter-spacing:.5px;line-height:12px;text-transform:uppercase;color:var(--textColor);fill:var(--textColor);opacity:1}._1ra1vBLrjtHjhYDZ_gOy8F._2UlgIO1LIFVpT30ItAtPfb{--textColor:var(--newRedditTheme-widgetColors-sidebarWidgetTextColor);--textColorHover:var(--newRedditTheme-widgetColors-sidebarWidgetTextColorShaded80)}._1ra1vBLrjtHjhYDZ_gOy8F:active,._1ra1vBLrjtHjhYDZ_gOy8F:hover{color:var(--textColorHover);fill:var(--textColorHover)}._1ra1vBLrjtHjhYDZ_gOy8F:disabled,._1ra1vBLrjtHjhYDZ_gOy8F[data-disabled],._1ra1vBLrjtHjhYDZ_gOy8F[disabled]{opacity:.5;cursor:not-allowed}._3a4fkgD25f5G-b0Y8wVIBe{margin-right:8px} You can find your ratings in the Dasher app. There are two main types of DoorDash contract violations that you'll likely encounter as a Dasher. Dashers receive access to feedback (anonymously) after a certain period of time. And the problem with that is, a jerk is more likely to leave a bad review. To help me serve YOU better. It communicates that they are important. If there are things that may create issues on the delivery, let the customer know. Whether you believe a rating is unfair or inaccurate, it is important to understand the steps you can take to have it reviewed and potentially removed. Who in the fuck cares about any of these ratings? ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} For some, theyre waiting to see how the service is and intend to tip later. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. Sign in. This is why monitoring your reputation is so important. The introduction to the Doordash Delivery Series: An overview of all the things involved with delivering for Doordash as an independent contractor. Dasher (Current Employee) - McAllen, TX - March 1, . I get the indignation, I don't like bad ratings either but they are statistically negligible. I had my first thumbs down rating yesterday after almost 1100 deliveries amd a 1 star rating cause they said I didn't follow delivery instructions. If there appears to be a pattern of behavior for particular customers in giving these unfair ratings, then they should be warned and/or dropped from the platform for future ordering opportunities. Sometimes we dont realize our mistakes. Order Never Arrived. 9 Most Important Doordash Accessories, Tool & Gear for Dashers (2022). However, if you are late to store, they'll count you as contract violation to deactivate your account as punishment, so as late to customer. So if you have 4.55 and the customer thinks 4 out of 5 stars is good, they just brought your 4.55 down. Does it seem too small a package for what the customer asked for? Even when the customer is wrong, they think theyre right. What it means to be an independent contractor for Doordash and the realities of self employment. I deserve an investigation and the opportunity to retort.If there appears to be a pattern of behavior for particular customers in giving these unfair ratings, then they should be warned and/or dropped from the platform for future ordering opportunities. Understanding if you are at risk of being completely uninsured while delivering for Doordash. Is doordash worth it I had a 4.99 rating too. You may be able to work around that, but it takes a bit more work. His personal presentation was slovenly. Tap the menu, then click on Ratings. Design by SFWP. How can Customer ratings impact our earnings? If Ive got any question about where Im delivering, Ill call and say something like I just want to make sure Im in the right place, since I cant see the address. In order, those ratings include: Average Customer Rating. Should Drivers Accept Added Stop Requests? I don't see any change in my offer quality when I regain my 5.00 rating so I don't get why it feels so crucial to you. Good luck trying to get ahold of someone in the Door Dash corporation. How drivers (including delivery) are rated is a sore point among drivers. Following the instructions given to you shows the customer that you respect them and their wishes. Obviously we can't read minds if the customer didn't leave instructions. Provide good customer support as a Doordash driver and that goes a long way towards better customer reviews. Happiness rating is 69 out of 100 69. Just never look at the customer raiting, it's not permanent. DoorDash and Chase have announced the launch of the DoorDash Rewards Mastercard which is DoorDash's first co-branded credit card. Management. Does anything about what you're picking up indicate there may be missing items? However, for others in oversaturated markets, Top Dasher gives you the ability to Dash Now at any time. This format allows Dashers to provide a far more accurate portrayal of their experience. DoorDash has stood with the City of Chicago throughout the pandemic, waiving fees for restaurants, providing $500,000 in direct grants, creating strong earning opportunities, and delivering food. Another question you can ask is, would the customer like a knock at the door when the contactless delivery is completed? Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. We talk about how Doordash driver support works, how to contact support, and what situations where you might need some help from the Dasher care team. Company reviews. Press J to jump to the feed. But the problem is, many customers dont rate drivers at all. I'm Harry, the founder of The Rideshare Guy. A customer rating that drops below 4.2 could cost you your ability to Dash. You arent going to teach them a lesson and you wont change how they do things. We look at how to figure out the best times for delivery for you in your market, looking at things like peak hours, events, and how to avoid driver saturation. 11 Best Ways to Improve Customer Ratings on Doordash, Top Dasher gives you the ability to Dash Now at any time, the best way to make the most on Doordash, TikTok videos where Dashers have shown memes they send to customers, accessory you have to make your Doordash deliveries profitable, What you need to know as a Doordash delivery driver. I knew who it was. Dashers are not employees, however you can have your contract deactivated if you don't do what you've agreed to do, which is deliver the items in a satisfactory manner. Any ratings of 1, 2 (and possibly 5), needs an explanation of at least 50 characters before submission. Give real meaning to a 1-5 rating. Do you know how many consecutive 5-star ratings you need to increase your score from 4.4 4.7? Will I need a doorcode to get in?. We look at questions to ask yourself when thinking about it and some tips to help you be successful if you do go all in. There are two things to be aware of in particular. However, I think it does two things that can hurt you: But dont overdo it. I don't go the extra mile for customers, but I work honestly and follow directions. However, in most cases the best course of action is to contact Dasher support in those situations rather than confront the customer directly. Support did actually do something right for once 2 weeks ago I got a contract violation for "never received" I called support told them my story and it went away 2 minutes later. Get my ultimate list of resources for rideshare and delivery drivers. When is a delivery worth accepting, and when should you turn it down? There are four different metrics that Doordash makes available in the Doordash driver app. Here too Dashers cannot see a customer's rating to avoid delivering to a jerk who consistenlty gives poor driver ratings. How the Doordash Top Dasher program works, what the requirements are, the perks, and whether Top Dasher is worth it. However, I am aware that driver ratings are a serious part of their business. There are those who have an extremely tight budget. As an Amazon Associate I earn from qualifying purchases. Those ratings can make a big difference in a couple of ways. The pay is really low and the pay per order is mostly not making sense in my area. Tap the menu, then click on Ratings. Up until a month ago, I had a perfect customer rating of 5. I think doordash may be the most successful yet frustrating food delivery service there is. Theyre not thinking about ratings, theyre thinking about the food. DoorDash corporate, if youre reading, Id like you to place the topics in the middle and have options for good/bad on either side. The customer wants the food left where they can pick it up. The other thing to keep in mind is that a lot of diners never rate their deliveries. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. Getty. @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. As you get more experience, you get a better sense of when this can be an issue. I also know how to take responsibility for my actions if my performance were to be subpar. Customers can grade us on how we did, using a five star system. As an independent contractor on the Doordash platform, your customer ratings can be the difference between making good money as a Dasher and not earning anything. Delivery Driver 3,983 reviews; Driver 2,437 reviews; DoorDash also has an appeal system for unfair ratings. But, supposedly those ratings are This isnt about risk or mandates as much as its out of respect for the customer. Unfortunately customer's aren't aware of how harmful the rating system is for drivers and how negative ratings can affect you income potential. Unfair pay and poor system. An envelope. They also provide an opportunity to rate a variety of different aspects of your experience, including your server. Still haunted by the 1* though. ._2Gt13AX94UlLxkluAMsZqP{background-position:50%;background-repeat:no-repeat;background-size:contain;position:relative;display:inline-block} So if your newdont sweat it. They said yea they put it in there. Unfortunately, thats probably a pretty high percentage of people who either dont tip or leave very small tips. For many, constant additional notifications can be annoying. 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