In these situations, though, the USPS specifically look for ways to deliver your package to authorized agents. Learn how to cancel an order and how it can affect your performance on eBay. Tip. Create an account to follow your favorite communities and start taking part in conversations. This can include things like: In some situations, a buyer may ask their bank or other financial institution to open a payment dispute if they believe theres an issue with their order. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); If you're getting a refund, it will go back to your original payment method. When communicating with the buyer, do your best to be polite and professional in your responses, even when theyre upset or angry. So, the default code that they use to avoid hassle is that the package was delivered to an agent. USPS Delivered To Agent For Final Delivery (Meaning, Next Steps + FAQ). Payment disputes can take the form of a chargeback or other type of dispute. document.write ("&loc=" + escape(window.location)); Lets say that your package was delivered to an agent. All content is for informational purposes only and should not be considered financial advice. Secondly, delivered to agent for final delivery isnt typically used for other members of your household, such as other family members. document.write ('&cb=' + m3_r); Find many great new & used options and get the best deals for FIFA Club World Cup Japan 2006 Flame pin badge FC Barcelona SC Internacional at the best online prices at eBay! Also, is the customer live in an apartment or university? Regardless of who the package was delivered to or why the delivered to agent message was used, the important question is this when will your package actually arrive? Now you just have to wait for the, 'package not accepted, ' notification which usually means that your buyer just found out that the taxes are 3x what they paid and would have not been collected if you had sent it regular mail, and justdidn't respond to any of thepick up notices. If you're getting a refund, it will go back to your original payment . If a buyer lets you know that they have a problem with their purchase, you should respond to them as quickly as possible. Since they are no longer able to track it or handle it in any way, the exact timeline depends on the agent in possession of the package. Whether the products you ordered are late, missing, or faulty, you can ask for your money back through the DoNotPay app. Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. In the event that the package was misdelivered, they can also arrange to have it picked back up and redelivered to the correct address. ok, I see now you're located in Russia, as the poster below stated, "delivered to agent" may mean it in US customs. Its final status is "Delivered to Agent for Final Delivery", and nothing happened after it. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Discover how to find, collect and pay for items that are available to pick up in your local area. Usually this means someone at your home received a package on your behalf, someone at work received a package for you, or your package was rerouted to an authorized agent service (like a shipping locker company or the local post office). Bought an item and want to check when it should arrive? Most are on caller services, meaning they send a truck to USPS to pick up the shipments for their customers. I never used to see this but the last few months or so it happens on SOME but not all packages. Delivered to Agent for Final Delivery - What Is It? [CDATA[ Your item may still be in transit. When you do, explain the situation, and ensure that you have the tracking number on hand so they can look up your shipment in their system. Updated December 10, 2020. An agent refers to whoever receives the package, but it doesn't only have to be an authorized person. The package was addressed to a street in melbourne ky. What does this mean? However, the actual agent the driver delivered to is themselves. Find out when you can expect your item to arrive, and get information on free shipping. Receive notifications for tracking updates. I hope Etsy will be on my side, although I have great doubts about the success of the case. Technically, USPS considers anyone over the age of 12 who is able to make the final delivery to you. Even though the agent has picked up the pkg at least you have a USPS receipt showing that you delivered the container to USPS and USPS shows they did receive it from YOU. there no fees into the US if the purchase is under $800.00. You do not owe a refund. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Will call usps in the morning. I ordered an item from the Us for $137usd paid $21 usd shipping to australia. If your package was delivered to an agent but you havent actually received it, dont panic! They get so much Priority mail that they justassume everything is going there without looking at the label. '&charset='+document.charset : (document.characterSet ? The tricky thing with this update is that it never really says who your agent that the package was delivered to actually is, which makes tracking them down a little bit of a challenge if they dont first reach out to you instead. The Priority Mail Express packages should arrive in no more than two days. No, consider this specific tracking update message to mean that your package has actually been delivered and if it hasnt been physically dropped off at your home or office its with someone that you can visit to get your package from directly. According to USPS, the keys on the scanners that they use are very close together, so it is easy to mistype things by mistake. Select your reason for closing the request from the dropdown, and add details if you want to. If you cant resolve the buyers issue, or disagree with their reasons for opening a request, you can ask eBay to help. Additionally, I will share some tips to avoid having your package delivered to an agent in the future, if you wish to prevent this from happening again. Bidding on an eBay auction is a great way to get the item you want at a bargain price. Last edited by DDRode; 01-12-2021 at 03:46 PM. USPS uses the delivered to agent for final delivery message when the package has been delivered to a third-party, who is authorized to receive mail on your behalf. He was complaining that a lot of his packages would go to the GSP center. Showing our 5 star reviews. Companies such as USPS, UPS, FedEx, and DHLare suffering from the same problem. USPS Tendered To Returns Agent (Meaning + FAQ), USPS: No Secure Location Available (Meaning, Next Steps + FAQ), USPS Forward Expired (Meaning, Next Steps + FAQ), USPS No Authorized Recipient Available (Meaning, Next Steps + FAQ), USPS: Delivery Attempted, No Notice Left (Full Meaning, Details + FAQ), Another employee (when delivering to a business.). I just want to avoid this in future. Just know that the USPS does not (and cannot, really) take any extra steps whatsoever to confirm the identity of the individuals that they and these packages over too. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. Previously it worked flawlessly. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. My package was out for delivery and shows it arrived at the unit today then it was delivered to an agent 4 hours later. In the overwhelming majority of circumstances that you see this message pop up in your tracking info its because a USPS mail carrier has completed delivery to someone that wasnt expressly named on the envelope or package directly. On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team: "eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered. Not many tracking information updates are going to be as confusing as being told that your package was delivered to an agent for final delivery. Read all your mail virtually. if (document.mmm_fo) document.write ("&mmm_fo=1"); Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. So, you dont need to worry about it being handed off to potential thieves, or even your neighbors. I never used to see this but the last few months or so it happens on SOME but not all packages. If that time comes, youll want to know exactly how to navigate that situation. After all, not many people remember going down to the USPS and speaking to someone at the post office about authorizing different agents that can receive their packages on their behalf. I'm pretty sure you must have used it as that is what is showing up. As we mentioned above, with so many different pieces of mail and packages being handled by the USPS, FedEx, UPS, DHL, and other companies the infrastructure of the shipping operations are being placed under more and more stress. So, they should be able to locate the exact place the package was dropped off, and work with you to ensure that you receive it. Complete a change of address online and deliver the form to your local post office. The shipping operationcompanies are under lots of pressure due to handling multiple numbers of parcels at the same time. What should I do now and what can I hope for? Read more below. However, you may consider trying out the following to ensure that youre able to get your package as quickly as possible or receive a reimbursement if the package truly is lost. ", he Lord it showed up here today. James is the owner of JamesMcAllisterOnline.com. Are you a seller looking to help a buyer with an item that hasn't arrived? Failing to ship on time can lead to your item arriving later than the estimated delivery date. Still, if you want to be 100% certain that this situation isnt ever going to plague you, its a good idea to consider signing up for a US Global Mail account. Check out some of what we can do for you in minutes: Apart from protecting your consumer rights, DoNotPay can break down and fast-track many legal procedures for you. This results in the final delivery being made by an agent after USPS has delivered the package. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. if (!document.MAX_used) document.MAX_used = ','; Most commonly, this is a mailroom, front desk clerk, or parcel locker. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. I guess the customer does not get the item. If possible, we recommend trying to collect your package from the original address. USPS Tracking Status Scan Code Events List. Finally, consider signing up for USPS informed delivery service. For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. But when I look at the tracking page, it says it is delivered, but to a different zip code (10268) than to the address that I sent it to (10005). This will help you deduce where the package is and . Sign up for our app and find the answers to all of these questions and more! First of all, USPS will not hand over your package to anyone thats available it needs to be someone authorized to receive your mail. what can i do? almost forgot to mention that, I don't live in USA and I use PO box for shipping. Enter the tracking number, or if you dont have it, the date you shipped the item. Delivered to agent is not the same as delivered (tendered) to agent for final delivery. Clearly, I can't do anything in person to resolve the issue.